‍Effective Date: 18 April 2025

These Refund Policy ("Requirements") apply to all Organizers who create, promote, and sell tickets to Events through the XTIX Platform. By listing an Event and selling tickets, you agree to comply with these Requirements in full, in addition to the XTIX Organizer Services Agreement.

These Requirements are designed to ensure transparency, legal compliance, and a consistent user experience for Fans.

1. Refund Disclosure Obligations

Event Organizers are required to create and publish a clear refund policy for each Event.
Such policy must be made available to Fans prior to purchase, for example, by including it on the Organizer's official website, event landing page, or social media account.

The refund policy may include:

• Full refunds
  
  
• Partial refunds
  
  
• No refunds (subject to Section 2 below)
  
  

If the Organizer does not publish a refund policy, XTIX will assume that no refunds are offered, except in cases of Event cancellation or as otherwise required by applicable law.

The Organizer’s refund policy must align with XTIX’s refund guidelines. XTIX reserves the right to require the Organizer to modify its refund policy if it does not comply with XTIX’s policies or applicable laws.

Refundability

• If the service fee is charged to the Ticket Buyer, it is non-refundable and will not be returned to the Ticket Buyer.
• If the service fee is paid by the Event Organizer, the fee will be refunded to the Organizer upon ticket refund.

2. Minimum Refund Standards

Regardless of your published policy, you are required to provide full refunds in the following cases:

• Event Cancellation: You must issue a full refund of the ticket price to all Fans.
  
  
• Event Rescheduling: You must give Fans the option to attend the new date or request a refund.
  
  
• Material Changes: If there is a substantial change to the Event (e.g., venue, date, headline performer), you must provide a refund option.
  
  

XTIX Service Fees are non-refundable, unless required by law.

3. Refund Processing Responsibilities

• You are responsible for initiating and funding refunds, including through your available Event Proceeds or backup payment method.
  
  
• Refunds must be issued promptly, ideally within five (5) business days of a valid request.
  
  
• If you use XTIX Payment Processing, refunds must be submitted through the XTIX Platform for tracking and processing.

4. XTIX’s Role and Rights

• XTIX is not a party to the ticket transaction between you and the Fan.
  
  
• However, XTIX may:
  
  
  
  • Assist in refund facilitation where we processed the payment,
    
    
  • Intervene if you fail to meet your obligations,
    
    
  • Issue Mandatory Refunds on your behalf and recover the corresponding amounts from you.

5. Enforcement and Consequences

Failure to comply with these Requirements may result in:

• Suspension or removal of your Event(s),
  
  
• Withholding of payouts or reserves to cover potential refund liabilities,
  
  
• Termination of your Organizer account,
  
  
• Legal action, where applicable.

6. Legal Compliance

You must comply with all applicable consumer protection, e-commerce, tax, and refund-related laws in all jurisdictions where your Events are promoted or tickets are sold. These Requirements do not override mandatory legal obligations under local law.

7. Updates to These Requirements

XTIX may modify these Requirements at any time. Updated versions will be posted on the Platform. Continued use of XTIX services after such updates constitutes your acceptance.

Incorporation by Reference

These Requirements form an integral part of the XTIX Organizer Services Agreement and are incorporated by reference into the XTIX Terms of Service.