Last Updated: April 9, 2025
This Organizer Services Agreement (the "Agreement") and all rights and obligations herein are incorporated into and form part of the XTIX Terms of Service ("Terms of Service"). In the event of any inconsistency between the Terms of Service and this Agreement, this Agreement shall prevail. Capitalized terms not defined in this Agreement have the meanings provided in the Terms of Service.
Please read this Agreement and our Terms of Service thoroughly. This Agreement contains important information regarding our services, payments, refunds, and prohibited activities. The Terms of Service contain provisions relating to dispute resolution, including arbitration provisions, subject to jurisdiction-specific modifications as specified in this Agreement.
NOTE: For an overview of XTIX's terms, policies, and legal agreements, please visit https://xtix.ai/documents.
Welcome to XTIX! We're delighted to have you as part of our community.
We are a global ticketing and event platform connecting event organizers with Fans across the world.
XTIX is operated by XTIX LIMITED, a company registered in Cyprus (Registration No. 647235) with headquarters at Agias Zonis, 12 AGIA ZONI CENTER, 4th floor, Flat/Office 404
Agia Zoni, 3027, Limassol, Cyprus, and PT PMA XTIX Teknologi Cerdas, registered in Indonesia (Registration No.2002250109075), with offices at JALAN RAYA SEMAT NOMOR 17B, Desa/Kelurahan Tibubeneng, Kec. Kuta Utara, Kab. Badung, Provinsi Bali,Kode Pos: 80363 Indonesia.
For users located outside Indonesia and Cyprus, this platform is operated by XTIX LIMITED.
For users in Indonesia, this platform is operated by PT PMA XTIX Teknologi Cerdas. You can reach our Indonesian office at support@xtix.ai for any inquiries or issues.
References to "XTIX," "we," "us," or "our" in this Agreement refer to XTIX LIMITED and PT PMA XTIX Teknologi Cerdas, along with their respective affiliates, subsidiaries, officers, directors, agents, partners, and employees.
Our platform consists of the following services:
Organizer Services: This term encompasses both our Ticketing Services and Promotional Services as described below:
(a) Ticketing Services: We provide Organizers with a platform to create, manage, and sell tickets and registrations for their events and to receive payments for these transactions.
(b) Promotional Services: We currently offer Organizers email marketing capabilities to promote their events through our platform. Additional promotional tools and channels may be made available in the future and will be announced with at least 30 days' notice before implementation. Current Promotional Services are described at https://xtix.ai/organizers.
This Agreement establishes the terms and conditions for your use of the Organizer Services and defines our relationship.
By using the Organizer Services or registering as an Organizer, you accept and agree to comply with this Agreement, the Terms of Service, and our Privacy Policy. These documents constitute a legally binding contract between you and XTIX. Do not use the Organizer Services or register as an Organizer if you do not agree to these terms.
Users of any aspect of our Organizer Services may be collectively referred to in this Agreement as "Organizer," "you," or "your."
Certain provisions of this Agreement may vary based on your location as an Organizer to comply with applicable laws. Specific terms for Indonesia and Cyprus are incorporated throughout this Agreement and will prevail over any conflicting general terms for Organizers in those jurisdictions.
2.2.1 Organizer Obligations Regarding Local Requirements If you are an Organizer based in Indonesia, you must ensure that all key transaction information shown to Fans – including the identities of the parties, total price (including taxes or fees), payment terms, event date and venue, and cancellation/refund policies – is clearly stated in Bahasa Indonesia at the time of purchase.
2.2.2 Organizer Rights Under Local Laws If you are an Organizer based in Cyprus, this Agreement is not intended to unlawfully limit any rights you may have under applicable laws. If any provision of this Agreement is found to be unfair or in conflict with consumer protection laws in Cyprus that might apply to you as an Organizer, that provision shall not be binding, and the remainder of the Agreement will continue to apply.
2.2.3 Fan-Facing Requirements You acknowledge that XTIX may be subject to various jurisdiction-specific legal requirements regarding how information is presented to Fans. You agree to cooperate with XTIX in meeting these requirements for your events, which may include additional disclosure, formatting, or language requirements based on the location of your Fans.
2.2.4.Compliance with Local Laws. XTIX will comply with all applicable local laws in the jurisdictions where it operates, including but not limited to consumer protection, data privacy, electronic commerce, and tax regulations. Organizers acknowledge that events in certain jurisdictions may be subject to additional legal requirements beyond those expressly mentioned in this Agreement.
To use the Organizer Services, you must:
(a) Possess the authority to enter into this Organizer Services Agreement personally or on behalf of the entity you represent;
(b) Comply with our Terms of Service and all applicable laws;
(c) Review and agree to our payment processor's terms, including any applicable Stripe Connected Account Agreement, PayPal Business Agreement, or other payment processor agreements that may apply to your account.
All information you provide must be accurate, truthful, and complete. You must promptly update this information if it changes.
We reserve the right to approve or deny your registration for the Organizer Services, limit or suspend your access to the Organizer Services, and/or place limits on payouts at any time, for any reason, with or without notice. We may also modify these eligibility requirements at any time.
After your initial registration, we may require additional information ("Additional Registration Data") based on your status:
We use this information to verify your identity, assess the validity and legality of your transactions, and determine your eligibility for our services. Regardless of whether you are an individual or representing an entity, you must: (i) promptly provide complete and accurate information and (ii) keep this information current and updated.
You authorize us to share your Registration Data, Additional Registration Data, and information about your events and service usage with our payment processing partners, applicable card schemes, alternative payment method providers, and your financial institutions, as necessary to provide our services. You also authorize us to verify your information and conduct due diligence through third parties, including credit reporting agencies. You further acknowledge and agree that XTIX may use the contact information (such as email addresses) of Fans who register for or purchase tickets to your events via the XTIX platform to send promotional communications regarding other events or features offered by XTIX, but only where:
(a) Such use complies with all applicable data protection laws, including the General Data Protection Regulation where applicable;
(b) Fans are provided with clear notice at the time of registration that their information may be used for such purposes; and
(c) Fans are given a simple opt-out mechanism in each communication.
As the data controller for your events, you are responsible for ensuring your privacy policies accurately inform Fans about data sharing with XTIX and obtaining any additional consents required by applicable law.
Nothing in this section limits your own responsibility to obtain any additional consents if you intend to contact Fans independently outside of the XTIX platform.
You will not be entitled to receive payments from ticket sales through our platform until you have provided complete and accurate Registration Data and Additional Registration Data. We reserve the right to suspend or terminate your XTIX account and/or withhold payments if we believe any of your provided information is inaccurate or incomplete.
By accepting this Organizer Services Agreement, you represent and warrant that:
A. Located in, a national of, or a resident of any country subject to comprehensive sanctions or embargoes imposed by the European Union, United States, United Kingdom, Australia, or Singapore ("Restricted Countries");
B. A person or entity, or affiliated with a person or entity that: i. Appears on the EU Consolidated List of Sanctions Targets; ii. Appears on the US OFAC Specially Designated Nationals List or other US sanctions lists; iii. Appears on the UK HM Treasury Consolidated List of Financial Sanctions Targets; iv. Appears on the UN Security Council Consolidated List; v. Is subject to sanctions in any other jurisdiction relevant to XTIX's operations; and
C. Listed in any payment network terminated merchant database (such as MATCH or Visa's terminated merchant file).
A. Violate any applicable laws, regulations, or card scheme rules;
B. Contain content that violates the Terms of Service or the XTIX Community Guidelines;
C. Take place in Restricted Countries or regions, which include (but are not limited to) North Korea, Iran, Syria, and the Crimea, Donetsk, and Luhansk regions. For events in certain jurisdictions where additional licensing or compliance requirements may apply (such as Cuba or Russia), you must obtain our prior written approval.
A. Transactions that violate or are considered high-risk under card scheme rules, including transactions involving illegal goods or services, gambling, adult content, or cryptocurrency purchases;
B. Fraudulent transactions or transactions related to criminal activity;
C. Transactions unrelated to your events on the XTIX platform. Our payment processing services may only be used for ticket or registration purchases for your events listed on XTIX, or for items and donations directly related to such events.
3.5.1. Updates to Prohibited Activities. XTIX reserves the right to update the list of prohibited activities and entities at its discretion to comply with changes in applicable laws, regulatory requirements, or Payment Processor policies. XTIX will notify Organizers of any material changes via email or through the XTIX platform at least 14 days before such changes take effect, unless immediate implementation is required by law or Payment Processor requirements.
We may limit, suspend, or terminate your access to the Organizer Services and/or your ability to receive payments based on reasonable grounds, including but not limited to:
Where commercially reasonable and unless prohibited by law or where notice might compromise our security measures or ongoing investigation, we will provide you with notice of such actions and the reasons for them.
You may discontinue your role as an Organizer at any time by closing your account according to the procedures in our Terms of Service. Account closure does not release you from obligations under this Organizer Services Agreement, the Terms of Service, or any other applicable XTIX policies, nor from any outstanding agreements you may have with us.
If your account is terminated, we will, within 30 days or sooner if required by applicable law, pay any amounts owed to you, subject to applicable laws and regulations. We may withhold funds to cover potential chargebacks, refunds, or other amounts you owe us before finalizing payment. Beyond this, we will have no further payment obligations to you.
Upon termination, our obligation to provide Organizer Services ends immediately. You will remain liable for all XTIX Fees associated with terminated services, and all outstanding fees will become immediately due and payable.
All provisions of this Organizer Services Agreement that by their nature should survive termination will survive, including obligations relating to refunds, payments, chargebacks, and any financial responsibilities.
As part of our Organizer Services, we provide tools to help you sell tickets and manage registrations for your events. To facilitate payments, we partner with licensed third-party payment processors and acquirers ("Payment Processors").
You and XTIX are subject to the rules and regulations of our Payment Processors. In some cases, you may need to enter into separate agreements with our partners ("Payment Processor Agreements") to receive payments.
For users in Cyprus and all countries other than Indonesia
We currently partner with Stripe, Inc. ("Stripe") for XTIX Payment Processing. We plan to transition to Airwallex as our primary Payment Processor for these markets. During this transition, both processors may be used depending on your account configuration. By agreeing to this Organizer Services Agreement, you also agree to the applicable Payment Processor terms, including:
– Stripe Connected Account Agreement
– Airwallex Platform Agreement
For users in Indonesia:
We currently partner with Xendit as our Payment Processor, and may introduce Airwallex as an additional processor in the future. You agree to the terms of the applicable provider, including:
– Airwallex Platform Agreement
You must provide accurate and complete business and payout information, and you authorize us to share such information with the relevant Payment Processor to enable payout.
5.1.1. In case of any conflict between this Agreement and the Payment Processor Agreements, the Payment Processor Agreements shall prevail with respect to payment processing services, while this Agreement shall govern the overall relationship between XTIX and Organizers.
When you use XTIX Payment Processing ("XTIX Payment Processing"), we facilitate payment transactions between you and Fans using licensed third-party payment processors ("Payment Processors"). The applicable processing structure depends on your payout configuration:
(a) XTIX-Held Funds (Default Model):
Under this model, Payment Processors receive and hold payments from Fans and settle funds to you in accordance with their applicable terms and applicable laws. XTIX does not itself receive or control funds at any point. Unless otherwise agreed, Event Proceeds are settled to your designated payout method after the completion of the event, subject to applicable deductions, setoffs, or reserves under this Agreement.
(b) Connected Account Model:
Where supported and activated in your account, Event Proceeds may be settled directly to you via a Connected Account or similar structure provided by a Payment Processor (e.g., Airwallex). In this case, XTIX does not receive or hold funds, and the Payment Processor is solely responsible for managing settlements under its terms and applicable laws.
For either model, you agree to pay the applicable XTIX Payment Processing Fees and other XTIX Fees per transaction. You remain responsible for providing accurate and complete payout and banking information. You must indemnify XTIX and its Payment Processors against any losses or liabilities arising from errors or omissions in your submitted data.
XTIX is not liable for delays, rejections, or missed payouts caused by you, any Payment Processor, or third parties. XTIX may impose transaction limits for risk, fraud, or compliance purposes, and reserves the right to reject any transaction exceeding such limits.
Currencies:
XTIX Payment Processing is available only for specific currencies and jurisdictions as determined by XTIX and the applicable Payment Processor. Unless otherwise agreed or supported by the Payment Processor, Event Proceeds will be paid out in the same currency in which they were collected. XTIX may, at its sole discretion, offer payouts in alternative currencies depending on the user's location, account settings, and technical feasibility. Where currency conversion applies, it may be subject to additional fees and exchange rate adjustments established by the Payment Processor..
Where currency conversion is supported, applicable exchange rates and conversion fees will be determined by the relevant Payment Processor. XTIX may apply a margin or spread to exchange rates as part of its service model. Such margin, if applicable, is retained by XTIX as part of XTIX Fees.
XTIX does not hold or custody funds belonging to Fans or any end users. All payments are processed and retained by licensed Payment Processors in accordance with their regulatory permissions.
5.2.1 Liability for Payment Processor Errors: XTIX is not liable for errors or omissions by the Payment Processors but will provide reasonable assistance to Organizers in resolving such issues with the Payment Processors.
Chargebacks and Reversals Credit card chargebacks and transaction reversals (collectively, “Chargebacks”) may occur when a Fan disputes a transaction with their payment provider. As the Organizer, you are solely responsible for any Chargebacks associated with your events, including the disputed transaction amount and all related card network fees, payment processing fees, penalties, or other charges (collectively, “Chargeback Costs”).
XTIX does not control the outcome of Chargeback decisions and is not obligated to intervene or dispute any Chargeback. However, where technically supported by the Payment Processor, we may assist in submitting information or evidence in connection with a Chargeback if you provide timely and complete documentation upon request.
You must cooperate in any Chargeback process initiated by a Payment Processor and reimburse us for any Chargeback Costs that are debited from our accounts in connection with your event. We may deduct such amounts from future payouts or require immediate repayment, including by applying our rights under Section 6.2 “Deductions, Setoffs, and Reserves.”
You may not encourage or enable Fans to initiate Chargebacks instead of using the refund process provided by our Services. XTIX reserves the right to take corrective action, including account suspension, if we determine that Chargebacks are being improperly used.
Where the applicable payment setup involves a ledger account or sub-merchant account structure (including through XTIX's platform integration with a Payment Processor), Chargebacks and related costs will be settled directly from those accounts. You remain solely responsible for all Chargebacks related to your events regardless of the technical payment structure implemented.
5.3.1 Chargeback Assistance. Where technically supported by the Payment Processor, XTIX will provide reasonable assistance to Organizers in disputing chargebacks, including submitting evidence provided by the Organizer to the Payment Processor. To facilitate this assistance, Organizers must provide complete documentation and evidence to support their dispute within 5 business days of XTIX's request. Reasonable assistance includes facilitating communication with the Payment Processor and providing guidance on required documentation, but does not include financial compensation for chargebacks or guarantees regarding dispute outcomes.
You must comply with the rules and regulations published by card networks and alternative payment method providers (collectively, "Payment Network Rules"). Depending on the payment methods you use with XTIX Payment Processing, different Payment Network Rules may apply.
The Payment Network Rules require, among other things, that you (1) submit only legitimate transactions, (2) limit how you use payment network logos and trademarks, and (3) authorize the payment networks and their affiliates to use your name, address, and URL to indicate your participation in their networks.
The Payment Network Rules are publicly available for review and may change periodically. We may update this Organizer Services Agreement to reflect changes to the Payment Network Rules.
Your Obligations to Fans: When a Fan makes a payment that is processed by one of our licensed Payment Processors, you must treat it as if the Fan paid you directly. You are responsible for fulfilling all ticketing, registration, merchandise, or other commitments advertised to Fans, regardless of whether you have received or will receive the corresponding Event Proceeds.
Our Role: XTIX provides a platform that includes tools for connecting Organizers with licensed third-party Payment Processors (e.g., Stripe, Airwallex). XTIX is not a bank, financial institution, money transmitter, or stored value provider, and does not offer regulated financial services. All payment processing services are provided by Payment Processors, who receive, hold, and settle Event Proceeds in accordance with their regulatory authorizations and contractual terms.
XTIX does not receive or control Event Proceeds at any time. Although we may display an Event Proceeds balance in your XTIX account dashboard, such display is for informational purposes only and reflects the current status of amounts held by our Payment Processors. XTIX does not maintain any client funds, and the displayed balance does not constitute a deposit, stored value, escrow, or a financial claim against XTIX. You have no ownership rights in any displayed balance except as made available by the applicable Payment Processor in accordance with their terms. No interest or other compensation accrues on such funds while pending payout.
XTIX provides technical functionality that may include:
XTIX is not liable for your acts or omissions. Our obligation to facilitate any payout to you is conditional upon:
(a) your compliance with this Organizer Services Agreement and the Terms of Service; and
(b) actual receipt of Event Proceeds from Fans by the applicable Payment Processor.
XTIX does not hold or custody funds belonging to Fans or any end users. All payments are processed and retained by licensed Payment Processors in accordance with their regulatory permissions.
When an order is placed by a Fan and confirmed through XTIX, we generate a confirmation message with a unique confirmation number. You must honor all ticketing, registration, merchandise, and donation commitments that have been confirmed through our Services. You are responsible for verifying Fans' confirmation numbers and event restrictions before your event.
Payouts will be made automatically to your designated payment method. If the Payment Processor is unable to complete a payout and you do not provide an updated and valid payout method within a reasonable period of time, the Payment Processor may treat the funds as unclaimed in accordance with applicable unclaimed property or escheatment laws.
In such cases, the Payment Processor holding the funds may be required to transfer the unclaimed amount to the appropriate government authority, in accordance with its legal and regulatory obligations.
XTIX does not receive, hold, or control any Event Proceeds and is not responsible for compliance with unclaimed property regulations. For more information on how unclaimed funds are handled, please refer to the applicable Payment Processor’s terms and policies, such as Stripe’s Unclaimed Funds Policy or Airwallex’s Legal Center.
You must pay all applicable fees for Organizer Services ("XTIX Fees"), which include:
"Ticketing Fees" are the transactional service fees and payment processing fees we charge for Ticketing Services. While these may be passed to Fans, you are ultimately responsible for all Ticketing Fees related to your events. You set prices for tickets and other items, but must not prefer one payment method over another or charge additional fees for specific payment methods unless you apply those fees to all payment methods.
"Organizer Fees" are fees charged for Service Plans, including Subscription Fees and Flex Plans fees. These cover listing and publishing your events on our platform and access to certain Promotional Services (excluding Advertising Spend, defined below).
Current XTIX Fees will be displayed on the XTIX website at xtix.com/pricing. XTIX will provide at least 30 days' notice to Organizers before implementing any fee increases.
Fan Fees: We may charge various fees to Fans, separate from XTIX Fees, related to ticket sales, processing, handling, and platform access ("Fan Fees"). These are not passed on to you. We determine Fan Fees and their refund policy, and may change them at any time.
Administrative Fees: We may charge reasonable fees for (i) research and legal costs incurred responding to third-party or government requests concerning your account; and (ii) activities necessary to verify and process changes to payee information (collectively, "Administrative Fees").
Delayed Billing: Our failure to promptly invoice you does not relieve you of payment obligations. If we omit a payment from a statement or invoice, it does not constitute a waiver, and you still owe that payment.
Taxes: You are ultimately responsible for any applicable Taxes (described in Section 8), including determining, collecting, and remitting them to the appropriate authorities. Tax rules and rates depend on your jurisdiction and may be updated by relevant tax authorities from time to time.
6.1.1. Fee Transparency and Commission Structures.
Current XTIX Fees will be displayed on the XTIX website at xtix.com/pricing. XTIX will provide at least 30 days' notice to Organizers before implementing any fee increases.
XTIX may implement different commission structures for different Organizers or event types, including internal commissions (not visible to Fans), external commissions (visible to Fans as part of the ticket price), and zero-commission options.
The specific commission structure applicable to your account will be disclosed to you directly through your account settings or in a separate written agreement. You will receive notice of any changes to your commission structure at least 30 days before implementation.
Deductions and Setoffs: Without limiting Section 6.1, we will deduct from your Event Proceeds all Ticketing Fees, other applicable XTIX Fees that we allow to be deducted, and applicable Taxes. Additionally, we may deduct other authorized amounts and set off outstanding debts, fees, or amounts you or your affiliates owe us under this Organizer Services Agreement or any other agreement between you and us, including Chargeback Costs, refunds, returns, discounts, credits, Administrative Fees, reserves, and customer complaint costs ("Other Deductions and Setoffs"). We are not liable for claims resulting from these deductions. You are entitled only to payments of Event Proceeds after these deductions.
We may exercise our setoff rights against related or unrelated payouts. If this does not fully cover amounts owed, the balance remains due until fully satisfied, and we may collect pursuant to Section 12 "Remedies and Collections."
We may also deduct from your Event Proceeds as required by law, including applicable commercial codes and garnishment orders. We may block, reject, freeze, or transfer to law enforcement any portion of payments involving our platform as permitted or required by applicable laws.
Reserves: We reserve the right to retain all or a percentage of Event Proceeds and other service fees (with the percentage determined by us) to fund a reserve:
Our right to hold reserves continues after your events until:
We may use reserve amounts to set off amounts you owe us, including Chargeback Costs, as detailed under "Deductions and Setoffs."
Internal Transfers Between Events:
XTIX may, in its discretion and where technically supported, transfer available funds between different events or sub-accounts belonging to the same Organizer account, to cover refunds, chargebacks, or other authorized financial obligations. Such internal transfers are limited to events operated under the same legal entity or individual Organizer profile.
6.2.1 Good Faith Application of Deductions and Setoffs
All deductions, setoffs, and reserves will be applied in good faith, based on reasonable grounds, and in accordance with consistent risk assessment criteria. For reserves exceeding 20% of your Event Proceeds or lasting longer than 180 days, XTIX will provide written justification upon request, unless prohibited by law or where disclosure would compromise fraud prevention or security measures.
Transfers Between Separate Legal Entities:
XTIX does not support transfers of funds between separate legal entities, even if owned or controlled by the same Organizer, unless expressly permitted by applicable law and approved by XTIX in writing. Any such transfers are subject to XTIX’s compliance review and the rules of the applicable Payment Processor.
We and our Payment Processors are not required to pay you for any event that has been or is at risk of being canceled or not performed as advertised. If we choose to issue full or partial payment for such an event, you remain fully responsible for refund requests and Chargeback Costs.
All sales are ultimately made by you, and Fans are your customers. You are financially responsible for funding all refunds, and for resolving any refund-related disputes directly with your Fans, regardless of the payment method used. You may fund your balance within the XTIX platform at any time using designated tools (e.g., top-ups via payment card or bank transfer) to ensure sufficient funds for refunds or other obligations. Organizer must comply with all refund-related provisions of the XTIX Organizer Refund Policy, which are incorporated into this Agreement by reference.
Refunds for XTIX Payment Processing transactions must be initiated through the XTIX platform and are processed by XTIX via its Payment Processors, using funds either from your collected Event Proceeds or from other funding sources you provide.
XTIX may, at its discretion, attempt to mediate disputes, but you remain ultimately responsible for ensuring resolution. For XTIX Payment Processing transactions, XTIX retains the right to issue Mandatory Refunds (as defined in the Organizer Refund Policy Requirements) on your behalf and at your expense.
You are solely responsible for ensuring your events are properly ticketed and that only valid tickets are accepted. XTIX is not responsible for fake or invalid tickets or for any costs associated with accepting or rejecting them.
You must establish and communicate a refund policy to Fans for each event. Your policy must comply with the XTIX Organizer Refund Policy Requirements, which are incorporated into this Agreement. You must apply your refund policy consistently in compliance with these Requirements and this Agreement.
Even with a "no refunds" policy, you must make refunds in accordance with our Organizer Refund Policy Requirements and applicable local laws. As your limited payments agent, we may make Mandatory Refunds on your behalf. We may use funds in your account, from related or unrelated events, to process these refunds.
XTIX may issue Mandatory Refunds in accordance with the Organizer Refund Policy and recover such amounts from the Organizer as outlined herein.
7.3.1 Notification of Mandatory Refunds
When XTIX issues Mandatory Refunds on your behalf, we will make commercially reasonable efforts to notify you of such actions and provide justification within five (5) business days, except where prohibited by law or when immediate action is necessary to prevent fraud or comply with Payment Processor requirements.
You must promptly and fully reimburse us upon demand for refunds, including Mandatory Refunds, that we make to your Fans, except where necessitated by our negligence or misconduct. If you received Scheduled Payouts for an event subject to Mandatory Refunds, you must promptly refund all advanced payments so we can issue refunds.
Chargebacks result in losses exceeding the underlying transaction amount. By refunding transactions before a Chargeback, we mitigate losses and/or damages from your breach of this Agreement, and you must still reimburse us for these refunds.
If you fail to provide sufficient funds to cover Mandatory Refunds, the shortfall becomes due and owing until satisfied and is subject to Sections 9.2 and 12. Remember, we have offset rights against payouts for related and unrelated events to recover amounts owed.
XTIX Fees: Except as required by law, XTIX Fees for Organizer Services are non-refundable, regardless of event cancellation, postponement, or performance issues, and regardless of whether we remove or reject your promotional materials or limit your access to our services. Our refund policies may change over time.
Ticketing Fees: We may decline to refund Ticketing Fees. If we decline, we may give you the option to cover that portion of the refund yourself. In certain cases, we may refund all or part of Ticketing Fees as part of a refund transaction. In such cases, we may require you to reimburse us for the refunded Ticketing Fees.
Your Responsibility: Even though our platform enables you to process refunds, you have sole responsibility for refunding Fans.
Initiating Refunds: Refunds for both XTIX Payment Processing and TPP transactions must be initiated through XTIX. Refunds for XTIX Payment Processing transactions must be processed through XTIX.
Primary Refund Sources: You will issue refunds either by using backup funding sources within our platform (adding funds to event balance or using your payment card) or by remitting funds to us to process refunds on your behalf.
Alternative Refund Methods: If we cannot process a refund (e.g., if the Fan's payment method cannot accept it), you have sole responsibility for meeting your refund obligations through cash, check, or methods described under "Credits and Alternative Accommodations."
Processing Deadlines: For XTIX Payment Processing transactions, you refund Fans through our Services within timeframes permitted by our Payment Processors. Outside these windows, refunds require manual processing by us or you. We may decline to process manual refunds, in which case you must handle them directly.
Refund Request Deadlines: We reserve the right to set time periods for receiving refund requests for specific reasons. After this period, we may decline to process requests through our platform. We may allow you to refuse refunds for canceled events when requests come after this period, but you remain responsible for Chargeback Costs and disputes.
No Offline Refunds: Unless we instruct otherwise, refunds must be processed through the XTIX platform.
Proper Use of Refunds: XTIX Payment Processing refund transactions may only be used for legitimate event refunds, not for other purposes such as money transfers or cash advances.
XTIX-Processed Refunds: If you choose to have us process refunds on your behalf, you must remit sufficient funds within 5 days of the event cancellation, nonperformance, or other reason for Mandatory Refunds.
Fan Notification: You must notify Fans through the XTIX email tools about event cancellation or nonperformance as soon as reasonably possible and before the event start time.
Fan Communication: You will be the primary contact for refund requests and any customer service inquiries related to your events. Your event page and communications to Fans should clearly direct them to contact you for questions, requests, and other issues. Unless you have a No Refunds policy, you must enable Fans to request refunds according to your refund policy via our platform or other designated methods that are clearly disclosed.
If your No Refunds policy prevents Fans from using the refund request feature in our platform, you must provide them with accurate contact information and clear instructions for requesting refunds in the event of cancellation, postponement, or other circumstances requiring a refund under local law.
You must respond to all refund requests or related inquiries within 5 business days, as required by our Organizer Refund Requirements. If you fail to respond or refuse to address a legitimate refund request, XTIX reserves the right to step in, process the refund, and deduct the refund amount from your payouts or require reimbursement from you.
Multi-Day Events: If you perform only part of a multi-day event, you must refund a pro-rata portion of each multi-day ticket based on the canceled portion. For example, if you sell a 3-day ticket for €150 and cancel 1 day, you must provide a €50 refund per ticket.
Credits and Alternative Accommodations: If offering credit or other accommodation instead of a refund or when refunds cannot be completed, such credit or accommodation must (A) equal or exceed the ticket value and (B) clearly communicate all terms to Fans, including usage periods if permitted by law. You are solely responsible for issuing and honoring credits or accommodations and for compliance with applicable laws. You remain liable for Chargeback Costs even when providing alternative accommodations. If you fail to honor credits or accommodations, we may exercise all rights under this Agreement, including issuing refunds to affected Fans and collecting from you.
Credits with XTIX Payment Processing: Credits with XTIX Payment Processing: For credits offered to Fans who purchased through XTIX Payment Processing transactions, XTIX maintains a separate wallet feature that holds funds associated with these credits. When an Fan uses a credit for a future event, these funds will be applied to that purchase. A credit is considered 'used' when the Fan either attends the concluded event or fails to attend. If you establish a redemption period and the credit remains unused after this period expires, the credit value will be applied to your account and settled with your next scheduled payout, provided you offered a substitute event that was ticketed and completed during the established period. The wallet feature is provided solely as an accounting mechanism for tracking credit usage and does not constitute a banking or financial service.
You are solely responsible for determining which sales, value added, goods and services, consumption, excise, and other taxes, duties, and charges (collectively, "Taxes") apply to your use of our services and sales through our platform. It is your responsibility to collect, remit, and report correct amounts to the appropriate tax authorities ("Tax Authorities").
We have no obligation to provide Tax Tools, and you release us from liability regarding their use.
If you collect Taxes and use XTIX Payment Processing, subject to Section 8.2, we will transfer such amounts to you alongside Event Proceeds. You are responsible for remitting these Taxes to appropriate Tax Authorities and any required reporting. We cannot provide tax advice, so consult your own tax advisor. If a Tax Authority requires us to pay Taxes due to incorrect information you provided, you must promptly reimburse us upon demand for these Taxes and all associated costs.
XTIX is not a tax advisor and does not provide tax reporting services on your behalf. You are solely responsible for assessing and complying with your tax obligations.
Despite Section 8.1, we may be required in certain jurisdictions to collect and remit Taxes for your sales. To determine this, we may request information when you create events. Such information may relate to tax exemptions, event nature, or similar matters. You represent that the information provided is accurate.
XTIX is a technology platform that facilitates ticket sales and event registration. We do not calculate, collect, or remit any taxes on your behalf as an Organizer, and we are not responsible for your tax obligations. You are solely responsible for determining and fulfilling all tax reporting, collection, and remittance obligations that may apply to your events or sales, including but not limited to income tax, VAT, GST, sales tax, and other indirect taxes. XTIX is not a tax advisor and does not provide tax reporting services on your behalf.
If we or our Payment Processors are required to report your transaction amounts to tax authorities, we may also be required to provide you with a copy of such tax documents.
Compliance with local invoicing and e-invoicing regulations, including but not limited to mandatory structured electronic invoicing obligations, remains the sole responsibility of the Organizer, unless XTIX explicitly acts as the merchant of record and issues invoices on behalf of the Organizer.
By agreeing to this Agreement, you consent to receive such tax documents electronically rather than on paper, and acknowledge the following:
You may withdraw your consent to receive tax documents electronically at any time by contacting the Help Center. Your withdrawal will be effective 60 days after confirmation. This will not apply to documents already delivered electronically before the withdrawal takes effect.
We reserve the right to withhold amounts we owe you and pay them as required by applicable law, as determined by us, or to seek later payment from you for uncollected or unremitted Taxes related to your events.
We will handle personal data and tax information in accordance with our Privacy Policy and applicable data protection laws. For more information about how we protect and process your data, please refer to Section 11.3 "Data Protection Provisions."
THE ORGANIZER SERVICES ARE PROVIDED "AS IS," WITHOUT WARRANTY OF ANY KIND. WE EXPLICITLY DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, AND NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE MAKE NO WARRANTY THAT THE ORGANIZER SERVICES WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE UNINTERRUPTED, SECURE, OR ERROR-FREE. WE MAKE NO WARRANTY REGARDING THE EFFECTIVENESS OF THE ORGANIZER SERVICES TO MARKET OR PROMOTE YOU OR YOUR EVENTS. WE MAKE NO WARRANTY REGARDING THE QUALITY, ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS, OR RELIABILITY OF ANY CONTENT. WE HAVE NO RESPONSIBILITY FOR, AND DISCLAIM ALL LIABILITY ARISING FROM, THE ACTS OR OMISSIONS OF THIRD PARTIES THAT WE REQUIRE TO PROVIDE THE ORGANIZER SERVICES OR THAT YOU CHOOSE TO CONTRACT WITH WHEN USING THE ORGANIZER SERVICES.
9.1.1 Limitation on Disclaimer
This disclaimer does not apply where prohibited by applicable law, including mandatory consumer protection laws in your jurisdiction. Nothing in this Agreement excludes or limits liability for death or personal injury resulting from negligence, fraud, or any other liability that cannot be excluded by law.
Some jurisdictions do not allow the exclusion of certain warranties or limitations on liability for loss caused by willful acts, negligence, breach of contract, or incidental or consequential damages. Only limitations lawful in your jurisdiction will apply, and our liability is limited to the maximum extent permitted by law.
You agree to defend, indemnify, and hold harmless XTIX and its affiliated entities, officers, directors, employees, agents, and partners from any damage, loss, liability, cost, and expense (including reasonable legal and accounting fees) resulting from any claim arising from your negligence or willful misconduct relating to:
XTIX'S TOTAL LIABILITY UNDER THIS ORGANIZER SERVICES AGREEMENT FROM ALL CAUSES OF ACTION AND UNDER ALL THEORIES OF LIABILITY WILL BE LIMITED TO AND WILL NOT EXCEED THE XTIX FEES (NET OF PAYMENT PROCESSING FEES AND AMOUNTS PAID TO FULFILLMENT PARTNERS) PAID TO XTIX BY YOU FOR THE ORGANIZER SERVICES IN THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE CIRCUMSTANCES GIVING RISE TO THE LIABILITY. IN NO EVENT WILL XTIX OR ANY FULFILLMENT PARTNER BE LIABLE FOR ANY SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF USE, DATA, BUSINESS, OR PROFITS) RELATED TO THIS ORGANIZER SERVICES AGREEMENT OR THE USE OR QUALITY OF THE ORGANIZER SERVICES, OR FOR PROCURING SUBSTITUTE SERVICES, WHETHER SUCH LIABILITY ARISES FROM CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, AND WHETHER OR NOT XTIX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. THESE LIMITATIONS WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THIS ORGANIZER SERVICES AGREEMENT FAILS OF ITS ESSENTIAL PURPOSE.
In addition to representations and warranties throughout this Agreement, you represent and warrant to us, on behalf of yourself and any entity you represent, that:
You represent and warrant that you will comply with all applicable laws in the territories where you operate or where your events take place, including consumer protection laws, data privacy regulations, and electronic commerce requirements.
XTIX processes personal data in accordance with applicable data protection laws. The following sections describe specific provisions for key jurisdictions where XTIX is established. Other jurisdictions may be addressed through our Privacy Policy or as required by local regulations.
We respect Indonesian Personal Data Protection Law and process Indonesian users’ personal data in accordance with Law No. 27 of 2022. Your personal data will be processed only for legitimate and lawful purposes, including but not limited to the performance of a contract, compliance with legal obligations, protection of vital interests, or with your consent where required by law.
If your personal data is transferred outside of Indonesia (e.g., to our servers or service providers located in other jurisdictions), we will ensure that the recipient country provides an adequate or higher level of protection and will implement necessary safeguards before any such transfer, as required by Indonesian law.
We process the personal data of users in Cyprus in accordance with the EU General Data Protection Regulation (GDPR). This means we only collect and use your data where we have a lawful basis to do so, such as for the performance of a contract, compliance with legal obligations, or our legitimate interests, and, where applicable, with your consent.
You have the right to access, correct, or delete your personal data, and to restrict or object to certain processing, as set out in our Privacy Policy.
If we transfer your personal data outside the European Economic Area (EEA), we will ensure such transfers are subject to appropriate safeguards, including, where applicable, the use of standard contractual clauses approved by the European Commission or other lawful transfer mechanisms. We also implement technical and organizational measures to protect your personal data from unauthorized access, disclosure, or misuse.
11.3.3.Cross-Border Data Transfers.
In addition to the EEA transfer safeguards described in Section 11.3.2, XTIX implements appropriate measures for data transfers to and from other jurisdictions with specific data localization or transfer requirements, including but not limited to the UK, Brazil, China, Russia, and applicable APAC countries. These measures may include country-specific data processing addenda, binding corporate rules, or regionalized data storage as required by local laws.
You acknowledge that by using our Services, personal data of your Fans may be transferred to countries where XTIX or its service providers operate. As the data controller for your events, you are responsible for:
XTIX will provide you with reasonable information about our data transfer mechanisms upon request to assist you in meeting these obligations. For jurisdictions not specifically addressed in this Agreement, XTIX will apply the higher standard of data protection as required by either the source or destination jurisdiction's laws.
11.3.4.Updates to Data Protection Practices
XTIX will update its data protection practices as necessary to comply with changes in applicable laws and will notify Organizers of material changes via email or platform notifications at least 14 days before implementation, unless immediate implementation is required by law. Such updates may include changes to consent mechanisms, data processing terms, or cross-border transfer safeguards. Organizers are responsible for implementing any necessary changes to their own privacy practices to maintain compliance with updated data protection requirements.
11.4 Promotional Content Responsibility
As an Organizer, you are solely responsible for all promotional materials, images, and content used in your event listings, tickets, and marketing materials. You represent and warrant that you have proper rights to use such content and that it complies with all applicable intellectual property laws, including copyright and trademark laws. XTIX does not verify rights to promotional content and assumes no liability for infringement claims related to your promotional materials. You agree to promptly remove or replace any content upon notification of potential infringement claims.
Interest on Overdue Amounts: Amounts you owe under this Organizer Services Agreement that are not paid when due will bear interest from the due date until paid in full, at a rate equal to the lesser of:
Setoffs and Invoices: If you owe us any amounts, we may, to the extent allowed by law:
Non-Exclusive Rights: Our rights and remedies in this Organizer Services Agreement are cumulative and can be exercised in addition to other rights or remedies available to us now or in the future under law, this Organizer Services Agreement, other agreements, or otherwise. Our failure or delay in enforcing any right, remedy, or provision will not be considered a waiver.
We have the right to pursue collection of late and unpaid amounts if not paid within thirty (30) days of invoice. We may send collection notices, though this is not required before taking legal action. You must promptly reimburse us upon demand for all out-of-pocket costs (including reasonable legal fees) incurred in collecting overdue amounts or other amounts you owe under this Organizer Services Agreement. If we must recover past due amounts, we may pursue unpaid amounts through judicial proceedings, which will not be subject to arbitration regardless of arbitration provisions in the Terms of Service.
Headings and subheadings throughout this Organizer Services Agreement, including boxed text, are for convenience only and do not restrict or affect provisions. When we say XTIX "may," has the right, is permitted, or is authorized to do something, it means we may but are not obligated to exercise the applicable rights or options at our discretion. Any determinations or decisions under this Organizer Services Agreement may be made by us in our sole discretion. "Including" means "including, but not limited to." When this Organizer Services Agreement says you "will" take an action, this means you agree to take that action. Your obligations, duties, warranties, representations, releases, and waivers are also those of your affiliates. Remedies available to us may be applied against your affiliates.
Except as otherwise stated, this Organizer Services Agreement, along with the Terms of Service and Privacy Policy, constitutes the entire understanding between us regarding the Organizer Services and supersedes all prior proposals, discussions, communications, and agreements, other than any written agreement for Organizer Services between you and an authorized XTIX officer.
Neither party will be liable for delays or failures in performance resulting from causes beyond their reasonable control, including acts of God, natural disasters, pandemic or epidemic, war, terrorism, riots, civil unrest, government actions, embargoes, strikes or other labor problems, power failures, telecommunications or internet service disruptions, or acts or omissions of third-party service providers. If either party is affected by a force majeure event, they must: (a) promptly notify the other party; (b) use reasonable efforts to mitigate the effects of the force majeure event; and (c) resume performance as soon as reasonably possible. If a force majeure event continues for more than 30 consecutive days, either party may terminate this Agreement with written notice.
You may not export, import, or transfer the Organizer Services except as authorized by applicable laws in your jurisdiction. You may not assign or transfer this Organizer Services Agreement without our prior written consent. Any attempted assignment or transfer without consent will be void. Subject to the foregoing, this Organizer Services Agreement will bind and benefit the parties, their successors, and permitted assigns.
No independent contractor, agency, partnership, joint venture, or similar relationship is created by this Organizer Services Agreement.
We may translate this Organizer Services Agreement for your convenience. If there is a conflict between the English version and a translation, the English version will control.
This Agreement shall be governed by the laws of the Republic of Cyprus without regard to its conflict of law provisions. Any dispute arising from or relating to this Agreement shall be resolved exclusively in the courts of Limassol, Cyprus, except where mandatory consumer protection laws require otherwise.
For Users in Indonesia: If you are located in Indonesia, this Agreement is governed by the laws of Indonesia. You have the right to resolve disputes in Indonesia under applicable local laws, including through the Indonesian courts or the Consumer Dispute Settlement Agency (BPSK).
For Users in Cyprus: If you are located in Cyprus, you will be contracting with PT PMA XTIX Teknologi Cerdas (Indonesia) or another designated XTIX entity specified during your registration. This Agreement will be governed by the laws of Indonesia or the jurisdiction where your designated XTIX contracting entity is established. This arrangement does not affect any non-waivable rights you may have under Cyprus or EU law.
For All Other Users: If you are located outside Indonesia and Cyprus, this Agreement is governed by the laws of the Republic of Cyprus. However, this does not deprive you of any mandatory consumer protection rights under the laws of your country of residence.