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Version: 3.0
Effective Date: 2026-06-05
Thank you for using XTIX! These Terms of Service (“Terms”) govern your access to and use of our platform and services. Certain supplementary terms may apply, depending on your role. For example, Organizers (those who create and manage events) are subject to our Organizer Services Agreement (“Organizer Agreement”), which is incorporated by reference herein. If there is any conflict between these Terms and the Organizer Agreement, the Organizer Agreement shall prevail for Organizers. Fans (ticket purchasers) should also review relevant sections on purchasing tickets and refunds.
Please read these Terms carefully because they contain important information about your legal rights, remedies, and obligations. By continuing to access or use our services, you agree to be bound by these Terms.
By accessing or using the XTIX websites (including https://xtix.ai and https://xtix.live), mobile applications, or other platforms (collectively, the “Platform”), you agree to be bound by these Terms, our Privacy Policy, and any other legal notices or additional terms incorporated by reference. If you do not agree to these Terms, please do not use our services.
These Terms may be updated periodically as set forth in Section 16 (Modifications). Each time you access or use the Platform, you agree to be bound by the then-current version of these Terms. If you continue to use the Platform after an update’s effective date, you indicate your acceptance of the revised Terms.
XTIX is operated by:
For users located in Indonesia, this platform is operated by PT PMA XTIX Teknologi Cerdas. For users located in the United Kingdom, this platform is operated by XTIX LIMITED (UK). For all other users, this platform is operated by XTIX LIMITED (Cyprus).
References to “XTIX,” “we,” “us,” or “our” refer to these entities, along with their affiliates, subsidiaries, officers, directors, agents, partners, and employees. Depending on your location, you may be contracting with a specific XTIX entity as outlined in Section 15 (Governing Law and Jurisdiction).
XTIX is a technology platform that enables Organizers to list events (via https://xtix.ai) and Fans to discover events and purchase tickets (via https://xtix.live and event-specific pages). XTIX is not the creator, organizer, or owner of events listed on the Platform. XTIX is not responsible for the quality, safety, legality, or accuracy of any event.
When you purchase or sell a ticket on the Platform, your primary contractual relationship is with the Organizer or Fan, respectively—not with XTIX. For Organizers, additional obligations and responsibilities are outlined in the Organizer Services Agreement.
XTIX does not endorse any Organizer, event, or Content on the Platform. The presence of such Organizers, events, or Content on the Platform does not imply our approval or recommendation.
In facilitating ticket sales, XTIX acts as a disclosed agent on behalf of the Organizer. The Organizer is the principal and seller of record for all event admissions sold through the Platform. XTIX’s role is limited to providing the technology platform, collecting payment from the Fan on the Organizer’s behalf, and remitting net proceeds to the Organizer (subject to the Organizer Services Agreement). XTIX’s revenue is limited to its service fees and platform charges; it does not include the ticket price, which is the Organizer’s revenue. This agency relationship is disclosed to Fans at the point of purchase and reflected in the receipts and confirmations issued through the Platform. To this end, the Organizer’s legal entity name and, where applicable, its business registration identifier (or, for individual Organizers, the corresponding identifying particulars) are displayed to the Fan in the ticket-purchase widget and at the point of purchase. The Organizer is responsible for the accuracy of that information; XTIX displays it solely in its capacity as the Organizer’s disclosed agent and does not thereby become the seller of record, the supplier of the admission, or a party to the sales contract between the Organizer and the Fan.
Your personal information is processed in accordance with our Privacy Policy, which is incorporated by reference into these Terms. The Privacy Policy explains how we collect, use, store, and share your personal data.
We comply with applicable data protection laws in the jurisdictions where we operate and provide services. This includes:
For more information on your data protection rights based on your location, please refer to our Privacy Policy.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, to resolve disputes, and to enforce our agreements. For specific retention periods, please refer to our Privacy Policy.
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can manage your cookie preferences through our cookie consent tool available on the Platform or through your browser settings. For more details, see our Cookie Policy.
By using our Platform, you consent to receive communications from XTIX (e.g., service announcements, administrative messages, marketing emails). You can manage your communication preferences in your account settings or by following the unsubscribe instructions included in our communications. Please note that even if you opt out of marketing communications, we may still send you important service-related communications.
While certain portions of the Platform may be used without an account, features such as ticket purchases or event creation require registration. You must provide accurate, current, and complete information during the registration process and keep your account information updated.
Users must be at least 18 years old to create an account. If you are under 18 but at least 13 years old, you may only use the Platform with the involvement and consent of a parent or legal guardian who agrees to be bound by these Terms. “Involvement” means that the parent or guardian must review and approve your registration, supervise your use of the Platform, and be responsible for your activities.
You are responsible for safeguarding your account credentials (username, password, etc.) and for any activities that occur under your account. You agree to:
Unless otherwise permitted by XTIX in writing, you may only maintain one active account. Duplicate accounts may be suspended or terminated at our discretion.
If you forget your account credentials, you can use the account recovery tools provided on the Platform. We may require verification of your identity before restoring access.
We reserve the right to suspend or terminate your account at any time, with or without notice, for conduct that we believe violates these Terms, the Organizer Agreement (if applicable), or other policies, or is harmful to other Users, XTIX, third parties, or the Platform. We may also suspend or terminate your account for prolonged inactivity (usually 12 months or more).
By purchasing a ticket through the Platform, you enter into a transaction with the Organizer, facilitated by XTIX. You agree to abide by any event-specific terms set by the Organizer, provided those terms do not conflict with these Terms or applicable laws.
All applicable fees will be disclosed before you complete your purchase. No hidden fees will be added after the purchase is confirmed.
Payments are processed by our third-party Payment Processors. When you make a purchase, you also agree to comply with the relevant Payment Processor’s terms of service.
For users outside Indonesia and Israel: We partner with multiple Payment Processors to facilitate transactions, including Stripe, Unlimit, and Airwallex. The specific Payment Processor used for your transaction depends on your location, account configuration, and the Organizer’s payment setup. By using our services, you agree to comply with the terms of the applicable Payment Processor, including:
– Stripe Connected Account Agreement
– Unlimit EU Ltd General Terms and Conditions (Unlimit EU Ltd, a company registered in Cyprus under incorporation number HE328641, licensed and regulated by the Central Bank of Cyprus as an Electronic Money Institution, license number 115.1.3.7/2018)
– Airwallex Platform Agreement
For users in Israel: The XTIX Platform in Israel is governed by separate terms, agreements, and payment processing arrangements specific to the Israeli market. These Terms of Service do not apply to users in Israel. If you are located in Israel, please refer to the applicable Israeli-specific agreements provided during registration or event setup.
For users in Indonesia: We currently partner with Xendit as our Payment Processor and will be integrating Airwallex as an additional processor in the future. By using our services, you agree to comply with the terms of the applicable provider.
We may change our Payment Processors at any time at our discretion. Any changes to our Payment Processors will be communicated through updates to these Terms or via notifications through the Platform.
When you purchase a ticket, your payment is processed as follows:
XTIX provides Organizers with payout summaries and transaction reports to assist with their independent accounting, reconciliation, and tax reporting obligations. Depending on your location and payment configuration:
XTIX may, at its discretion, withhold payouts or delay transfer of funds if it has reason to believe an Organizer is in breach of the Terms or Organizer Services Agreement.
The Platform supports multiple currencies to accommodate our global user base. The specific currencies available may vary by region and payment method.
Accepted Payment Currencies:
XTIX accepts payments from Fans in local currencies supported by the applicable Payment Processor and the Organizer’s event configuration. The currency in which payment is collected depends on the event’s listed currency, your location, and the available payment methods.
Settlement and Payout Currencies:
Organizer payouts and settlement are processed in the following currencies only:
For users in Indonesia: Event Proceeds are collected and settled in Indonesian Rupiah (IDR).
The settlement currency applicable to your account is determined by XTIX based on your location, the applicable Payment Processor, and your account configuration. If the payment currency differs from your settlement currency, conversion will occur automatically.
Currency Conversion:
Important Notes:
If you have questions about specific currency options available in your region, please contact our customer support.
Your tickets will be delivered electronically via the Platform, email, or your XTIX account. You are responsible for ensuring your contact information is accurate. In some cases, physical tickets or will-call pickup may be available for certain events, as specified by the Organizer.
Ticket transfer policies are determined by the Organizer. Some tickets may be transferable through our Platform, while others may be non-transferable. Where permitted, you may transfer tickets to others by following the transfer procedures on our Platform. Please note that some transfers may be subject to additional fees.
XTIX or the Organizer may validate tickets at any time. You may be required to present valid ID that matches the name on the ticket. Altered, counterfeit, or otherwise invalid tickets may be refused, and admission to an event may be denied on this basis without refund.
If you create or host an event on XTIX, the Organizer Services Agreement applies in addition to these Terms. Key points include:
Organizers must provide accurate event descriptions, ticket availability, pricing, venue information, and event times. Misrepresentation of events may result in account suspension and legal liability.
Organizers are solely responsible for fulfilling the event as described. This includes venue arrangements, performer contracts, staffing, event management, and ensuring that the event complies with all applicable laws and regulations.
Organizers set refund policies but must comply with applicable consumer protection laws and any mandatory XTIX requirements. Organizers are responsible for funding all refunds unless otherwise specified in the Organizer Agreement.
Organizers must comply with all relevant laws, regulations, and card network rules. This includes obtaining necessary permits, licenses, and insurance for events.
In the event of a conflict between these Terms and the Organizer Services Agreement, the Organizer Services Agreement will govern for Organizers.
As a general rule, all ticket sales made through the XTIX Platform are final and non-refundable. Tickets may not be exchanged or refunded after purchase unless:
In certain cases, Organizers may voluntarily offer refunds in the event of significant changes to the Event (such as a change of date, venue, or key participants). In such cases, the Organizer alone is responsible for deciding whether to approve a refund.
Where payment was processed via the XTIX Platform, XTIX may assist in facilitating the refund on behalf of the Organizer. While XTIX is not obligated to issue or finance refunds, XTIX may, at its sole discretion, review, determine, and resolve refund requests in any of the following circumstances:
In exercising this right, XTIX will base its determination on: (i) the Organizer’s published refund policy in effect at the time of purchase; (ii) applicable law; (iii) payment network rules; and (iv) information available on the XTIX Platform. XTIX will notify the Organizer of any action taken and the basis therefor within one (1) business day.
The Organizer may dispute XTIX’s determination within five (5) business days of such notification, in accordance with the dispute procedure set out in the Organizer Services Agreement.
The scope of any refund facilitated or issued by XTIX on behalf of an Organizer is determined as follows:
Where XTIX issues a refund on an Organizer’s behalf and such refund gives rise to a chargeback fee, dispute fee, or similar charge imposed by a payment network or financial institution, such fees shall be borne by the Organizer and may be deducted from the Organizer’s available Event Proceeds or recovered through invoicing or any other means available under the Organizer Services Agreement. Where a payment dispute or chargeback is opened and, where applicable, contested, the dispute fee, any contest or representment fee, and the return or non-return of the disputed amount are applied as set out in the Dispute Fee Waterfall in Section 5.3.2 of the Organizer Services Agreement, which governs as between XTIX and the Organizer.
In addition, Organizers must comply with XTIX’s Organizer Refund Policy Requirements, which are incorporated into these Terms by reference and set minimum refund obligations.
As a general rule, all ticket sales are final and non-refundable. Tickets cannot be exchanged or refunded after purchase unless the event is cancelled.
However, some Event Organizers may choose to offer refunds in cases of material changes to the event. Refunds are solely at the discretion of the Organizer and subject to their published refund policy. XTIX may assist in facilitating such refunds if payment was made through the XTIX Platform.
Each Organizer is solely responsible for setting and clearly communicating their own refund policy to Fans at the time of purchase. All Organizer refund policies must meet the minimum standards outlined in the XTIX Organizer Refund Policy Requirements and comply with applicable consumer protection laws.
XTIX does not fund Organizer refunds, but may, at its discretion, assist in facilitating or enforcing refunds, resolving disputes, and reviewing and determining refund requests where payment was made via the XTIX Platform, as set out in Section 9.1. In the event of Organizer non-compliance or breach of refund obligations, XTIX may issue Mandatory Refunds and recover such amounts from the Organizer through deductions or invoicing, as described in the Organizer Agreement.
The Organizer remains fully responsible for the existence, scope, and funding of any refunds, unless otherwise required by law or explicitly stated in this Agreement.
XTIX Service Fees are non-refundable, except where required by applicable law. This includes refund scenarios initiated by the Organizer or resulting from event cancellation.
XTIX retains its Service Fees in all cases, regardless of who originally paid the fee (Organizer or Fan) and regardless of whether the ticket was ultimately refunded, reversed, or canceled.
Organizers are responsible for all XTIX Fees associated with their events, including service, processing, and platform fees, and these obligations remain even if the ticket transaction is later refunded, reversed, or canceled.
For clarity, we define the following terms:
If an event is canceled by the Organizer, you may be entitled to a refund according to the Organizer’s policy and applicable laws. XTIX will facilitate the refund process in line with the Organizer’s policy.
If an event is postponed or rescheduled, your tickets may remain valid for the new date. Refund eligibility for postponed or rescheduled events is determined by the Organizer’s policy and applicable laws.
If an event is significantly changed (e.g., major performer change, venue change), refund eligibility is determined by the Organizer’s policy and applicable laws.
When a refund is approved, the processing time typically depends on your payment method:
XTIX will make reasonable efforts to ensure prompt refund processing but is not responsible for delays caused by payment processors, banks, or other financial institutions.
Events may be affected by circumstances beyond the Organizer’s control (force majeure), such as natural disasters, public emergencies, terrorism, labor disputes, or governmental actions. Refund policies for events affected by force majeure are determined by the Organizer and applicable laws.
In certain jurisdictions, mandatory consumer protection laws may override any “no refund” policy. In such cases, Organizers may be required to offer a refund irrespective of their stated policy.
If you believe you have been charged in error or have an issue with your purchase, please contact our customer support at support@xtix.ai before initiating a payment dispute with your financial institution. This allows us to address your concerns directly and potentially resolve the issue more quickly.
When you contact us about a potential dispute, please include your order number, the event details, and a description of your concern. We will respond within 5 business days.
Initiating a dispute resolution process with XTIX does not waive your legal rights to file a formal chargeback with your payment provider if the issue cannot be resolved satisfactorily.
You agree not to:
We may, at our sole discretion, suspend or terminate accounts that engage in prohibited activities. Depending on the severity of the violation, we may also take legal action and/or report violations to appropriate authorities.
All materials on the Platform (e.g., text, graphics, logos, software) are owned by XTIX or its licensors and are protected by intellectual property laws. You may not modify, reproduce, distribute, create derivative works from, publicly display, publicly perform, republish, download, store, or otherwise exploit any XTIX Content without our prior written consent.
Subject to your compliance with these Terms, XTIX grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your personal, non-commercial use or, if you are an Organizer, for creating and managing events in accordance with these Terms and the Organizer Agreement.
By posting content (comments, reviews, event descriptions, images, etc.) on the Platform, you retain ownership of your content but grant XTIX a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content for the following purposes:
This license remains in effect for the duration of your content’s presence on the Platform and for a reasonable period thereafter for backup, archival, and legal purposes.
You represent and warrant that:
If you provide us with feedback or suggestions regarding the Platform (“Feedback”), you assign to XTIX all rights, title, and interest in and to such Feedback. XTIX is free to use Feedback for any purpose without acknowledgment or compensation.
If you believe your copyrighted work has been copied in a way that constitutes copyright infringement, please send a notice to our designated copyright agent at support@xtix.ai with the following information:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
THE PLATFORM AND RELATED SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. XTIX DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
XTIX DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED. XTIX MAKES NO REPRESENTATIONS ABOUT THE QUALITY, ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT OR EVENT LISTED ON THE PLATFORM.
XTIX DOES NOT ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT, SERVICE, EVENT, OR CONTENT ADVERTISED OR OFFERED BY THIRD PARTIES THROUGH THE PLATFORM.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, XTIX’S WARRANTIES ARE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
XTIX AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:
IN NO EVENT SHALL XTIX’S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM EXCEED THE GREATER OF:
THE LIMITATIONS OF LIABILITY IN THIS SECTION DO NOT APPLY TO LIABILITY ARISING FROM:
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, XTIX’S LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
Before filing a claim, you agree to attempt to resolve disputes informally by contacting us at support@xtix.ai. We will attempt to resolve the dispute by contacting you via email or other methods. Both parties shall negotiate in good faith to resolve the dispute within 30 days of the initial notification.
If we cannot resolve a dispute informally, any controversy or claim arising out of or relating to these Terms, or the breach thereof, shall be settled by binding arbitration administered by the International Chamber of Commerce (“ICC”) in accordance with its International Arbitration Rules. The arbitration shall be conducted in English in Nicosia, Cyprus, unless you are a consumer residing in a jurisdiction that would preclude arbitration in Cyprus, in which case the arbitration shall be conducted in your country of residence.
YOU AND XTIX AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. FURTHER, UNLESS BOTH YOU AND XTIX AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.
You may opt out of this arbitration agreement by sending written notice to support@xtix.ai within 30 days of first accepting these Terms. Your opt-out notice must include your name, address, email address, and an unequivocal statement that you want to opt out of this arbitration provision. If you opt out of arbitration, this arbitration provision will not apply to you, but all other provisions of these Terms will continue to apply.
The arbitration agreement does not apply to:
This arbitration provision shall survive termination of these Terms or your relationship with XTIX.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which your contracting XTIX entity is established, as set out in Section 2 of these Terms, unless otherwise required by mandatory consumer protection laws in your country of residence.
If your contracting entity is XTIX LIMITED (UK):
If your contracting entity is XTIX LIMITED (Cyprus):
If your contracting entity is PT PMA XTIX Teknologi Cerdas:
For Users in Other Jurisdictions:
We reserve the right to modify these Terms at any time at our sole discretion. Material changes will be effective 30 days after they are posted on the Platform or communicated to you through other reasonable means (such as email notification); all other changes are effective immediately. Material changes are those that significantly affect your rights and obligations, such as changes to the dispute resolution process, pricing structure, or payment terms.
We will provide notice of material changes by:
Your continued use of the Platform after changes take effect indicates your acceptance of the revised Terms. If you do not agree with the revised Terms, you must stop using the Platform and, if applicable, terminate your account.
We reserve the right to modify, suspend, or discontinue any part of the Platform or Service at any time without prior notice. We may introduce new features, change existing features, or remove features from the Platform. We are not liable for any changes in service availability or functionality.
For users in Indonesia:
For residents of the EU:
For users in other jurisdictions, please note that these Terms do not limit any consumer protection rights you may have under the laws of your jurisdiction.
XTIX is not responsible for determining, collecting, withholding, or remitting any taxes that may apply to your use of our services, whether you are an Organizer or a Fan. You are solely responsible for determining which taxes apply to your activities and for complying with all applicable tax laws.
For Organizers, and for the avoidance of doubt: if any event, admission, or ticket sold through the Platform is, or becomes, subject to value added tax (VAT), goods and services tax (GST), sales tax, or any other consumption or indirect tax, the Organizer, as the principal and seller of record for the admission, is solely responsible for assessing, charging, collecting, declaring, and remitting that tax to the appropriate tax authorities, and for determining the place of supply, the applicable rate, and the correct treatment of the admission.
XTIX provides a ticket-sales technology and facilitation service only and acts solely as the Organizer’s disclosed agent for collecting payment on the Organizer’s behalf. XTIX is not the supplier or seller of the underlying admission or event for VAT or indirect-tax purposes. Any VAT or indirect tax on the admission is the Organizer’s tax obligation and not XTIX’s, including where such tax is shown on a ticket, receipt, or invoice issued through the Platform.
XTIX may, at its discretion, provide tools to help Organizers calculate and collect taxes, but these tools are not a substitute for professional tax advice and do not transfer any tax responsibility for the admission to XTIX. The Organizer’s obligations under this Section apply in addition to the Organizer Services Agreement.
Any VAT, GST, or other consumption or indirect tax that is properly chargeable on XTIX’s own platform, service, or transactional fees is XTIX’s tax obligation. Where required by applicable law, XTIX will charge and account for such tax, show it separately, and provide appropriate documentation. For Organizers, the treatment of such tax is determined by reference to the jurisdiction of the Organizer’s registration or establishment, as identified in the information the Organizer provides.
This allocation is contractual only and is not a determination of the place of supply, the applicable rate, the applicability of any reverse-charge or similar mechanism, or any registration obligation, all of which are determined under applicable law. Tax on the admission remains the Organizer’s responsibility under Section 18.2; tax on XTIX’s own fees is XTIX’s responsibility under this Section.
XTIX may provide basic transaction summaries, receipts, or payment confirmations to Users as required by applicable law or for technical reasons.
XTIX is not responsible for issuing tax invoices (including VAT invoices) for ticket purchases, unless explicitly stated otherwise. Such invoices are the sole responsibility of the Organizer, who is the seller of record.
If you require a tax invoice for your purchase, you must contact the relevant Organizer directly. XTIX may, where technically feasible, facilitate the delivery of such invoices on behalf of the Organizer.
You are responsible for providing accurate tax-related information (e.g., VAT ID, business registration number) when requested for compliance or reporting purposes.
XTIX may be required to report transaction information to tax authorities in various jurisdictions. By using our services, you consent to such reporting when required by law.
You agree to comply with all applicable export control and economic sanctions laws and regulations, including those of the United States, the European Union, and other jurisdictions where XTIX operates.
You may not use the Platform if you are located in a country or region subject to comprehensive sanctions, currently including Russia, Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine.
XTIX does not provide services to, process transactions for, or facilitate events in any of the above jurisdictions. This includes purchasing tickets, creating events, or accessing payment processing services.
You may not use the Platform if you are subject to sanctions or other restrictions, including if you are on the U.S. Treasury Department’s list of Specially Designated Nationals, the U.S. Commerce Department’s Denied Persons List or Entity List, or similar lists maintained by other relevant authorities.
You may not use the Platform to facilitate transactions with restricted countries, regions, or persons, or to engage in activities that would violate export control laws.
XTIX is committed to making its Platform accessible to all users, including those with disabilities. We strive to comply with relevant accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
If you experience any accessibility barriers on our Platform or need assistance with accessibility features, please contact us at support@xtix.ai. We welcome feedback and suggestions for improving accessibility.
While we strive to ensure that our Platform is accessible, we cannot guarantee that third-party content, such as event descriptions or images provided by Organizers, will meet accessibility standards.
By using the Platform, you consent to receive communications from XTIX electronically, including emails, text messages, in-app notifications, and other electronic communications. You acknowledge that electronic communications satisfy any legal requirement for communications to be in writing.
To access and retain electronic communications from XTIX, you need:
You may withdraw your consent to receive electronic communications by contacting support@xtix.ai. However, if you withdraw consent, we may terminate your access to certain features of the Platform that require electronic communications.
You agree to keep your contact information (such as email address and phone number) current. If your contact information changes, you agree to update it promptly through your account settings.
These Terms, along with the Privacy Policy, Organizer Services Agreement (for Organizers), and any other legal notices published by XTIX, constitute the entire agreement regarding your use of the Platform.
If any provision of these Terms is held to be invalid or unenforceable by a court or arbitrator, that provision shall be enforced to the maximum extent possible, and the remaining provisions shall remain in full force and effect.
XTIX’s failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. No waiver shall be effective unless in writing and signed by an authorized representative of XTIX.
The section titles in these Terms are for convenience only and have no legal or contractual effect. The word “including” means “including without limitation.” Any reference to “days” means calendar days unless otherwise specified. These Terms shall not be construed against XTIX on the basis that XTIX drafted them.
You may not assign any rights or obligations under these Terms without XTIX’s prior written consent. XTIX may assign these Terms at its discretion to an affiliate, a successor in interest, or in connection with a merger, acquisition, corporate reorganization, or sale of assets.
XTIX is not liable for any failure to perform due to causes beyond its reasonable control, including but not limited to:
Except as expressly provided in these Terms or the Organizer Services Agreement (including XTIX’s role as the Organizer’s limited disclosed agent for payment collection and related ticketing functions), nothing in these Terms creates any partnership, joint venture, franchise, sales representative, or employment relationship between you and XTIX. You have no authority to make or accept any offers or representations on behalf of XTIX.
These Terms do not confer any third-party beneficiary rights, except as expressly provided.
The provisions of these Terms that by their nature should survive termination shall survive termination, including, but not limited to, ownership provisions, warranty disclaimers, indemnity, limitations of liability, dispute resolution, and governing law.
United Kingdom: XTIX LIMITED, 92 Station Lane, Hornchurch, Essex RM12 6LX, United Kingdom. Email: support@xtix.ai.
All other users (except Indonesia and Israel): XTIX LIMITED, Agias Zonis 12, AGIA ZONI CENTER, 4th floor, Flat/Office 404, 3027 Limassol, Cyprus. Email: support@xtix.ai.
Indonesia: PT PMA XTIX Teknologi Cerdas, JALAN RAYA SEMAT NOMOR 17B, Desa/Kelurahan Tibubeneng, Kec. Kuta Utara, Kab. Badung, Provinsi Bali, 80363, Indonesia. Email: support@xtix.ai.
For legal notices: Email: support@xtix.ai.
By using the XTIX Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
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