About XTIX:

XTIX is a cutting-edge ticketing platform and Global Distribution System (GDS) that empowers event organizers and ticket distributors. With operations spanning Indonesia, the UK, and Cyprus, we enable our clients to sell tickets directly through their own platforms while integrating seamlessly with other distributors via API.

Our company operates remotely, fostering a culture of collaboration and respect across borders. Join XTIX to play a key role in transforming how events and tickets are managed in Indonesia and beyond!

About the Role

XTIX is looking for a Customer Success Manager to provide top-notch support to both fans and event organizers. We communicate exclusively through text-based channels, ensuring fast and efficient service.

What You’ll Do

• Assist customers by answering their questions within SLA and in line with our tone of voice.
• Start by handling B2C and B2B inquiries directly, then transition into an AI-supervisor role—monitoring AI-generated responses, stepping in when needed, and refining answers.
• Gather and share customer feedback with the product and tech teams, collaborating closely with sales and account management to improve our service.

What We’re Looking For

• Experience: At least 3 years in customer service, ideally in events, entertainment, or ticketing.
• Skills: Strong communication, problem-solving, and relationship-building abilities.
• Languages: Fluent in English + one additional language (mandatory).
• Adaptability: Proactive, self-motivated, and quick to spot opportunities for improvement.
• Tech-Savvy: Comfortable with LLMs, ticketing tools, and Google Spreadsheets.
• Availability: 40 hours per week, CET timezone (approx. 10:00–19:00, sometimes earlier). Occasional weekend on-call shifts if needed.

If you’re passionate about delivering great customer experiences and excited about AI-driven support, we’d love to hear from you!

Contact:

Galina Andreeva

Email: galina@xtix.ai

LinkedIn: Galina Andreeva

Telegram: @glndrv